Introduction
Module 1: Principles of Communication and Verbal Skills
Communication Process
Perception
Influencing
Listening
Summary
Hints and Tips
Module 2: Written Communication Skills
Writing Skills
Writing Reports
Email
Resources
Further Reading
Modules 1 & 2
Bowden, J. (1994) How to write a report: a step by step guide to effective report writing, 2nd Edition Plymouth: How to Books Ltd. http://owl.english.purdue.edu/handouts/pw/index.html