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Skills Modules
Effective Communication
Presentation Skills
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Effective Communication

Introduction

Module 1: Principles of Communication and Verbal Skills

Communication Process

Perception

Influencing

Listening

Summary

Hints and Tips

Module 2: Written Communication Skills

Writing Skills

Perception
Business Letters

Writing Reports

Email

Summary

Hints and Tips

Resources

Summary

Summary
Think back to the reports and written communications you identified at the start of the module.

Would you now do anything differently when preparing?

Summary icon

By now, at the end of this module, you should have an understanding of:

  • The techniques available for effective letter writing in a business context

  • How to compose influential business reports

  • Using email in a business context

If you are still unsure on any topic, revisit the relevant section.

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