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Association of Graduate Careers Advisory Services(Scotland)

eSoftskills

Skills Modules

Effective Communication
Presentation Skills
Teamworking
Project Management
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Effective Communication

Introduction

Module 1: Principles of Communication and Verbal Skills

Communication Process

Perception

Influencing

Listening

Summary

Hints and Tips

Module 2: Written Communication Skills

Writing Skills

Perception

Business Letters

Writing Reports

Email

Summary

Hints and Tips

Resources

Email 4

Composing emails
Aim for brevity. Try to include the message on one page to prevent the reader having to scroll down the page.

If you need to send larger amounts of text it is more efficient to write the information using a word processing package, save it to file and send the file as an attachment with the email.

Always check and recheck prior to sending.



Composing Emails

Brevity (Shorthand)
In search of brevity email users have developed a whole vocabulary of email shorthand, such as m8 for mate and thnx for thanks. This should be used cautiously as your recipient may not understand your 'shorthand' and may be inappropriate in business communications.

Attachments
Helpful for sending additional information - word files, pdfs, images. Be aware that some internet service providers can only handle files below on megabyte of data, large files may need to be split into smaller chunks.

Signatures
Signatures are text which is automatically attached to the bottom of any message you send - generally an address, telephone and email link. In business communications it is important that recipients know who you are and can easily contact you.

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