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eSoftskills

Skills Modules
Effective Communication
Presentation Skills
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Effective Communication

Introduction

Module 1: Principles of Communication and Verbal Skills

Communication Process

Perception

Influencing

Listening

Summary

Hints and Tips

Module 2: Written Communication Skills

Writing Skills

Perception
Business Letters

Writing Reports

Email

Summary

Hints and Tips

Resources

Email 1

Email - the Do's and Don'ts
Email is now seen as fundamental part of business life.

As with other types of written communication, best practice in terms of email usage make it a much more acceptable and efficient communications tool.

Email Etiquette or Netiquette has been developed in response to the increasing use of email and to concerns that it may not be being used in the most appropriate or effective way.

Example icon

Examples of Netiquette:

  • Treat people politely and with respect

  • Don't use discriminatory language or material

  • Don't send nasty or insulting messages - flaming

  • Don't use all block capitals - shouting

  • Don't forward other's private emails without permission

Check out http://www.netlingo.com/inframes.cfm

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