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Association of Graduate Careers Advisory Services(Scotland)

eSoftskills

Skills Modules

Effective Communication
Presentation Skills
Teamworking
Project Management
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Effective Communication

Introduction

Module 1: Principles of Communication and Verbal Skills

Communication Process

Perception

Influencing

Listening

Summary

Hints and Tips

Module 2: Written Communication Skills

Writing Skills

Perception

Business Letters

Writing Reports

Email

Summary

Hints and Tips

Resources

Business Letter 2

Writing a Business Letter (contd)Business letter - top layout

1. Sender's Address
Unless you are using headed paper you should include your address, postcode and contact details (telephone, fax and e-mail etc.).

2. The Recipient's Address
This position is important for 'window' type envelopes. Write to a specific individual in the organisation. Their name and personal title (Mr., Mrs., Dr., etc.), should be the first line of the address.

3. Date
Dating a business letter is important as the date forms:

  • A reference point for future communications

  • A start point against which actions can be measured

The date may also be placed immediately above the greeting or immediately below the signature.

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