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Association of Graduate Careers Advisory Services(Scotland)

eSoftskills

Skills Modules
Effective Communication
Presentation Skills
Teamworking
Project Management
eSoftSkills Home

Effective Communication

Introduction

Module 1: Principles of Communication and Verbal Skills

Communication Process

Perception

Influencing

Listening

Summary

Hints and Tips

Module 2: Written Communication Skills

Writing Skills

Perception
Business Letters

Writing Reports

Email

Summary

Hints and Tips

Resources

Writing Skills

Why are writing skills important?Printed communications image
There are times, both in your private and business lives, when you need to communicate in writing to:

  • Pass on information

  • Enlist support

  • Influence and persuade

  • Report back on project status

In verbal communication you give and receive clues, e.g. tone of voice and body language, to help understanding, but these cannot be experienced in a letter. So it is important that you understand the skills and techniques available to make written communications as effective as possible.

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