Hints and Tips

To communicate effectively:

• Make sure your message is selected by the intended recipient

• If it is relevant - it is processed

• If it is not relevant -  it is rejected

When communicating:

• Prepare your message  - encode the message

• Transmit the message

• The recipient then decodes your message

• Express your message in a clear, unambiguous way

• Use language the recipients are familiar with

Check understanding of your message by:

• Checking re-action

• Asking a question

• Asking for feedback

Perception affects communications
Factors are:

• The initial information we receive  - stimuli

• How we filter the relevant information  - selection

• How we organize this information to make sense  -organisation

Rules for persuading or influencing:

• Be believable

• Use the correct approach

• Language - keep it simple

• Use relevant quotations to credibility

• Be real and natural

• Be passionate and enthusiastic

Build credibility into your message by:

• Enlisting the support of someone already known as credible

• Providing quotes from a recognised expert

• Giving examples of success

Active Listening
Key activities are:

• Observe the behaviour of the speaker and maintain eye contact

• Focus on the content of the message and avoid distractions

• Avoid emotional reactions

• Ask mental questions

• Summarise to check your understanding

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