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Summary
Summary
Think about a time when you have had to communicate to get
an important message across to persuade someone.
Would you now do anything differently when communicating?
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By now, at the end of this module, you should have an understanding
of:
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How we give, receive and process information
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How perception affects communications
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How particular approaches to communicating can influence and
persuade
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Why listening is a key communications skill and how to improve
your listening skills
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