Communication 4

Communication process (contd)
Problems arise if your message is 'decoded' in a different way to the way you 'encoded' it.

For example, when you are communicating with people from:

• A different technical background

• A different age range, or

• With people whose first language is not your language

Consider the type of language that the recipients are familiar with and adjust your message accordingly. You must express your message in a clear, unambiguous way.

Decoding
Problems arise if the recipient "decode" the message in a different way to the way we "encode" it. This interaction relates four examples of specialised language as audio recordings:

Financial
How much tax free cash can you expect with your pension? The Government will allow the lump sum from existing contracts to be respected and calculated as the higher of:  125% of both pre- and post-implementation benefits; or an exact valuation of pre-implementation lump sum rights, which would be indexed; or 13/80ths for each year of service up to implementation day multiplied by P60 salary in the tax year to implementation day, subject to the relevant limits in the tax regime governing the person's existing pension rights, and indexed.

Mechanical
To disassemble the Macpherson strut, mark the position of the upper bearing plate so that it can be re-assembled in the same position. Remove the two upper bearing plate nuts, and loosen the third nut. But don't remove it. Raise the car, and remove the front wheels. Also, remove the speedometer cable from the centre of the wheel hub, on the left side. Remove the brake line held onto the strut by the locking clip. Remove the three lower strut attachment bolts, break the strut free from the wheel casting and lower the control arm. A pry bar may be necessary.

Medical
Ischemic heart disease is caused by an imbalance between the myocardial blood flow and the metabolic demand of the myocardium. Reduction in coronary blood flow is related to progressive atherosclerosis with increasing occlusion of coronary arteries. Blood flow can be further decreased by superimposed events such as vasospasm, thrombosis, or circulatory changes leading to hypoperfusion. Coronary artery perfusion depends upon the pressure differential between the ostia (aortic diastolic pressure) and coronary sinus (right atrial pressure).

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