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Effective Communication
Principles of communication and verbal skills
Introduction
This module addresses the underpinning principles of communicating from
a psychology viewpoint. This will help you to understand how the practical
communications techniques, both verbal and written (in Module 2) actually
work.
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Learning Outcomes
By the end of this module you should:
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Understand how we give, receive and process information.
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Understand how perception affects communications
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Recognise how particular approaches to communicating can influence
and persuade
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Understand why listening is a key communications skill and
how to improve your listening skills
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Duration
This module will take approximately 60 minutes.
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